Return & Refund Policy

We want you to love your Dewsera serum. If you don't, we'll make it right.

30-Day Satisfaction Guarantee

Not happy with your purchase? You have 30 days from the delivery date to request a return or refund. No hard feelings.

Conditions

• Products must be at least 50% full to qualify for a refund.

• We recommend contacting us first — we may offer a solution without requiring you to ship the product back.

• Return shipping costs are the buyer's responsibility unless the product arrived damaged or defective.

How to Initiate a Return

Email us at returns@dewsera.com with:

• Your order number

• The product name

• A brief reason for the return

We'll respond within 2 business days with next steps.

Refund Processing

Once we receive and inspect your return, we'll issue a refund to your original payment method within 3–5 business days. You'll receive a confirmation email.

Damaged or Defective Products?

We're sorry! If your product arrived damaged, send a photo to support@dewsera.com within 48 hours of delivery — we'll send a replacement or issue a full refund immediately.